Troubleshooting

Troubleshooting guide for resolving these issues.

Installation Error

if you face any installation error or getting any SQL password issue..

1. Make sure that you are entering your correct database information.

2. If you have tried and still having issues, trying using an incognito browser or private browser or clear your browser cache.

SQLSTATE[28000] [1045] Access denied

To resolve this issue, clear your browser cache or use an incognito browser.

User does not see Payment Gateways during checkout, but I have it activated it in the Finance Settings

This is most likely because settings cache was cleared (after update, or pressed clear cache in the admin panel). To resolve this, Go to Finance Manager -> Payment Settings and just click save.